Important Notice Regarding Our Car Rental Services

1) Confirmation of Reservation

We provide a Rental Agreement based on your reservation. Please read to check the details of the Agreement. Should you wish to make any changes, please inform our staff.

2) Time of Car Return at Airport

Please return the vehicle considering your flight check-in time or any prior procedures.

*Please return the vehicle 01 hour at least before your flight check-in

3) Fuel

The fuel is in full tank at the time of car pick up. Please refuel gas when you return the car at the nearest gas station.

If you fail to do so, you will be charged refueling charge based on distance driven. Please note in such case, the fuel charge will be higher than local fuel price.

*Refuel facilities may be available at some rental offices. Kindly check and use them for your convenience.

4) Service and Protection Included in Rental Rates

Services and protection included in rates are different depending on 2 rate courses.Please check and confirm your Rate Course.

Regular Course

Limits of Coverage for

  • -Bodily Injury/Death......Unlimited per person (including coverage of Automobile Liability Insurance: 30 million (yen))
  • -Property Damage......30 million (yen) per occurrence (Deductible: 50,000 (yen))
  • -Rented Vehicle......Market Value per occurrence (Deductible: All the classes except the following 50,000(yen)) (Trucks larger than T-D and R-D: passenger cars O-B, X-C, larger than S-D: and all the buses 100,000(yen))
  • -Personal Injury Protection Coverage......Up to 30 million(yen) per person Compensation will be paid for injuries to driver/passengers (including death and residual disability) regardless of the degree of the driver's responsibility (Maximum 30 million(yen): The damage amount, including medical treatment expense, will be determined based on the terms of insurance clause)

*Any amount exceeding the maximum limit shall be responsible for the customer.

Recommended Course

Limits of Coverage for

  • -Bodily Injury/Death......Unlimited per person (including coverage of Automobile Liability Insurance: 30 million (yen))
  • -Property Damage......Unlimited per occurrence (Deductible: 50,000(yen))
  • -Rented Vehicle......Market Value per occurrence (Deductible: All the classes except the following 50,000(yen)) (Trucks larger than T-D and R-D: passenger cars O-B, X-G, larger than S-D: and all the buses 100,000(yen))
  • -Personal Injury Protection Coverage... ...Up to 50 million(yen) per person Compensation will be paid for injuries to driver/passengers (including death and residual disability) regardless of the degree of the driver's responsibility (Maximum 50 million(yen): The damage amount, including medical treatment expense, will be determined based on the terms of insurance clause)

*Any amount exceeding the maximum limit shall be responsible for the customer.

a) Roadside Assistance
-Change to spare tire at the time of flat tire, -Refuel delivery when run short of fuel, -Jump start at the time of dead battery, -Unlock at the time of lock-up
b) Telephone Assistance (Japanese)
-Suggestion of other transportation, -Accommodation information, -Transfer telephone to JAF, -Introduction of the nearest gas station, -Road information

Customers, who selected Regular Course at the time of reservation, can upgrade to Recommended Course at the rental office when they make Rental Agreement with additional cost as below:

Passenger car: 525(yen)/day, Minivan: 525-840(yen)/day (tax included)

5) Cases Which Such Coverage May Not Apply

Any coverage shall not be provided when the rented vehicle is operated as below or when a traffic accident is caused during the rental period under the following situations (Costs incurred shall be born by the customer):

a) Fail to comply with such required procedures:
Report the accident to the police and the rental location at the site of accident, regardless of whether or not it is serious, whether or not a third party is involved in it, or who is at fault.)
b) Violation of the terms and conditions of Rental Agreement:
‘When the rented vehicle is driven under the influence of alcohol or drugs”, “when used during an unauthorized extended period of rental”, “when driven by a person other than the customer and/or additionally authorized drivers”, “when driven by a person who does not hold a driving license”, “when an out-of court settlement is made without the consent of Nippon Rent-A-Car’, and so forth.
c) Under the waiver clause or the no coverage clause of the automobile liability Insurance policy:
“Injury or damage caused willfully", “under the influence of alcohol or drugs”, “flat tires or damage to the tires”, “loss of hubcaps”, and so forth.
d) Negligence in proper use or care of the rented vehicle:
‘Theft of the rented vehicle while it is parked with the ignition key in place”, “injury or damage caused by nuisance parking”, “get vehicle interior soiled”, “loss of vehicle accessories”, “injury or damage caused by inappropriate use/care of the chains or carriers”, “injury or damage caused by driving the rented vehicle on the seashore or the riverside”, and so forth.

6) When an Accident Occurred

Accident includes damage on the rental vehicle regardless whether or not it is serious, and/or whether or not a third party is involved. Please follow the following procedures:

a) Give aid to the injured
Give aid to the injured first. Then, move the rented vehicle to the side of the road and out of the way of oncoming traffic.
b) Contact local police at the accident site (Police telephone number: 110)
Call the police for necessary procedures. A Police Report (Jiko Shomei) will be required at later day.
c) Contact our Emergency Service Center
Telephone number: 0120-220-865

*Legally, the customer (including the driver) is responsible for the compensation by law.

7) NOC (Non-Operation Charge) -Equivalent to Loss-of Use Charge

NOC will apply as part of the compensation for loss of use which will out of non-usability of the rented vehicle during the repairing or cleaning period in the following cases and if Nippon Rent-A-Car is not responsible for those: Traffic accident; Theft; Broken down; Stains, etc. This charge will be the same regardless of the degree of the damage and the time required for repair.

No tax is imposed on NOC.

  • 1) 20,000(yen) ...... When the rented vehicle is returned to the originally designated location
  • 2) 50,000(yen) ...... When the rented vehicle is not returned to the above mentioned location

NOC shall not covered by CDW.

8) When you receive a Parking Fine Ticket from the Police

If you receive a parking fine ticket, please visit to the police station as soon as possible to proceed the necessary procedures and pay the penalty before returning the car. Please show the receipt of payment at our office at the time of car return.

When you fail to proceed above by your car return, you will be charged certain amount, which Nippon Rent-A-Car will forward to the authority.

If you agree with the stated terms and conditions as above, please confirm below details and sign.

9) Collision Damage Waive (CDW)

*Collision Damage Waiver (CDW): (* Not Insurance)

Nippon Rent-A-Car will waive your responsibility for the damage involved, caused by collision or rollover, provided that you accept CDW at additionally nominal fees at the time of rental. If accidents occur twice or more, CDW shall cover only the first accident. (You are neither to cancel nor to accept CDW during the rental. once you accept or decline it at the time of rental.)

*You are to notify Nippon Rent-A-Car of all the additional drivers. if any, at the time of rental.

*Nippon Rent-A-Car may decline the CDW option to the following customer and/or the additional driver(s)

  • - Who has/have held a driver‘s license less than one yea
  • - Under the age of 21
  • - Nippon Rent-A-Car judges unqualified due to the past traffic accident record(s)

CDW Fee: 1,050(yen) to 2,100(yen) per day. See tariff for details

* In case of rentals for more than 15 days and up to a month, the CDW fees will be computed at 15 days’ rentals.

Important Notice to Drive in Japan (For International Travelers)

1) International Driving Permit

Visitors from overseas who wish to drive in Japan are required to show “International Driving Permit” under Geneva Motoring Convention, as well as their Passport, or Japanese driving License. Failure to present Passport and International Driving Permit, the customer shall be refused rental even any reservation has been made.

  • * The International Driving Permit issued under Geneva Motoring Convention carries year of “1949" on it.
  • * Holders of driving license issued in Germany, Swiss, France, Italy, Belgium and Taiwan, formal Japanese translation of his /her license will be required.

2) Notice on Traffic Rules

  • a) Japan roads are left-side drive, and it is prohibited to make left turn during red light.
  • b) According to the Road Traffic Law in Japan, all of person in the car seat should wear seat belts.
  • c) All roads, including toll highways, have speed limits. Please do not over speed, Some routes are installed automatic checking machines.
  • d) The revision on the Road Traffic Act places more severe penalties for illegal parking and driving under the influence of alcohol. Please park the vehicle at a parking lots even for a very short time. Do not drive if your are under influence of alcohol.

3) Important Notice when Traveling on W Highways (Toll Highways)

  • a) On toll highways, the payment booth may be located at the entrance or exit. For payment at the exit, please take the ticket at the entrance and pay specified toll fee at the exit.
  • b) At the exit, there are some gates indicating “ETC”. These gate are “Electronic Toll Collection System” which are not available for vehicle which are not equipped with ETC device with a designated ETC credit card inserted. When your car is not equipped these please use only gates indicating “一般”

4) Car Navigation System

  • a) All vehicle which Nippon Rent-A-Car offers are equipped with car navigation system with free of charge.(However, display and voice guidance are in Japanese only). Car navigator offers only reference information like a map does. And it should not be responsible for the actual driving rules. In the event the displayed route is impassable, please follow the actual traffic rules and regulations.
  • b) Nippon Rent-A-Car shall not be responsible at all for any delay of travel, violation of traffic regulations and so forth, due to the failure of car navigator or traffic regulations of the specified route etc.

5) Refuel

  • a) Recently, number of self-service gas stations is increasing in Japan. However, if you do not read Japanese well, it is highly recommended that you use gas stations with full service.
  • b) If in the case that you use a self-service gas station, please refuel the appropriate type of fuel into the car. Please note that you would have to bear costs incurred if the car is refueled with the wrong fuel and it can not be opera- ted. Please be careful that a serious accident may occur when a car running on gas is refueled with diesel or kerosene.

6) Incidents which occurs frequently

  • a) Please be careful not to forget to switch off the headlights or room lights. If you fail, it may cause the battery flat.
  • b) Sometimes, lockout occurs due to lost of the key or indoor lock. We are not always ready to offer spare keys, so please be careful.

Reduce the driving speed. We hope that you drive safely and enjoy your travel.

Cancellation Fee and Penalty Charge

The following cancellation fee will be charged if a reservation is cancelled. If a customer does not show up without notice more than one hour passed the reservation time, the reservation will be cancelled. The same amount will be compensated by Nippon Rent-A-Car in case a reservation is cancelled by Nippon Rent-A-Car and rental agreement is not made. However, such charges shall not be applied when a reservation is made and cancelled on the same day.

Cancellation Charges Up to 7 days prior to the date of rental Free Charges shall be maximum of 6,000yen.
Up to 3 days prior to the date of rental 20% of the basic rates
Up to the previous day of the date of rental 30% of the basic rates
Date of Rental 50% of the basic rates

*Micro bus will be charged a separate cancellation fee.
*Cancellation fee and penalty charge are tax free.

International Driving Permit

Only international driving permits issued by registered countries and conforming to the model contained in the convention at Geneva are valid in Japan.

International Driving Permit must be shown followings

  • 1. A name of countries registered in the Convention at Geneva 1949.
  • 2. The International Convention relative To road Traffic signed.
  • 3. A name of countries registered in the Convention at Geneva 1949.
  • 4. nternational license is valid for one year from the date of issue.
  • 5. Stamped by authenticated organization
[Asia]
Philippines, India, Thailand, Bangladesh, Malaysia, Singapore, Sri Lanka, Cambodia, Laos, Republic of Korea
[Middle East]
Turkey, Israel, Syria, Cyprus, Jordan, Lebanon, United Arab Emirates
[Africa]
South Africa, Central African Republic, Egypt, Ghana, Algeria, Morocco, Botswana, Republic of the Congo, the Democratic Republic of the Congo, Benin, Cote d'Ivoire, Lesotho, Madagascar, Malawi, Mali, Niger, Rwanda, Senegal, Sierra Leone, Togo, Tunisia, Uganda, Zimbabwe, Namibia, Burkina Faso
[Europe]
U.K., Greece, Norway, Denmark, Sweden, Netherlands, France, Italy, Russia, Serbia, Montenegro, Spain, Finland, Portugal, Austria, Belgium, Poland, Ireland, Hungary, Romania, Iceland, Bulgaria, Malta, Albania, Luxembourg, Monaco, San Marino, Vatican, Kyrgyz Republic, Georgia, Czech Republic, Slovak Republic
[America]
United States, Canada, Peru, Cuba, Ecuador, Argentine, Chile, Paraguay, Barbados, Commonwealth of Dominica, Guatemala, Haiti, Trinidad and Tobago, Venezuela, Jamaica
[Pacific]
New Zealand, Fiji, Australia, Papua New Guinea
[Special Administrative Region]
Hong Kong, Macao

NOTICE
Even though international driving permits issued by the registered countries, they are invalid in Japan if they are conforming to the model of the Convention at Vienna or other Convention.
Translation
Holders of domestic driving license issued in Germany, Switzerland, France, Italy, Belgium and Taiwan, formal authenticated Japanese translation must be required.

●Where to get translation
Translation is issued by your nation's embassy, consulate in Japan or JAF(Japan Automobile Federation)
option
Free Options
・Car Navigation
*Car Navigation is equipped functions.
・Digital Audio Player  ・ETC card reader ・No smoking Car
Extra Options
・Child seat, Baby seat, Junior seat
We will pick you up at the airport.

There is a free bus service between Naha Airport and the rental office.The ride is approximately 7 to 8 minutes.

Credit card